Privacy Policy
Last updated: November 16, 2025
Introduction
Welcome to Lexsis ("we", "our", or "us"). This Privacy Policy explains how we collect, use, store, and protect information when you use our feedback analytics platform. If you do not agree with these practices, please discontinue use of our services.
Information We Collect
Information You Provide
We may collect information when you or your organization interact with our platform, including:
- Organization and account details (company name, contact email, role)
- User information
- Billing details (processed securely by third-party providers)
- Data you choose to upload or connect
Automatically Collected Information
When you use Lexsis, we may automatically collect:
- Device and browser information
- IP address and general location
- Usage activity, logs, and performance data
How We Use Your Information
We use the information we collect to:
- Provide and maintain the Lexsis platform
- Analyze and structure feedback data to generate insights
- Deliver reports, dashboards, and analytics
- Communicate product updates and support information
- Improve platform performance and develop new features
- Process billing and manage account settings
- Ensure security, prevent fraud, and meet legal obligations
AI and Model Training
Lexsis processes your connected data to deliver insights for your organization.
Model Training Policy
By default, your data is not used to train our machine-learning models. Model improvements are driven by anonymized, synthetic, or publicly available data.
Optional data usage for model improvement is available only through an explicit opt-in agreement under a separate Data Processing Addendum.
Data Storage and Security
We use industry-standard security measures to protect your data, including:
- Encryption in transit and at rest
- Strict access controls and isolation of customer environments
- Secure credential handling and monitoring
- Regular audits and backups
Your data is stored in secure cloud environments operated by trusted infrastructure providers.
Data Retention and Deletion
We retain your data while your account remains active or as required for business and legal purposes. You may request deletion at any time. Once requested, we will remove your data within a reasonable timeframe, except where retention is legally required.
Information Sharing
We do not sell, trade, or rent your information.
We may share information only with:
- Service providers who help us deliver our infrastructure, analytics, and billing (bound by confidentiality)
- Legal authorities when required by law or to protect our rights
- Successor entities in case of a merger, acquisition, or restructuring
Your Rights and Controls
You may have rights such as:
- Accessing or exporting your data
- Requesting correction or deletion
- Managing integrations and connected data sources
- Opting out of optional data programs
We will respond to requests within a reasonable timeframe.
International Data Transfers
Your data may be stored or processed in locations where our service providers operate. We apply appropriate safeguards regardless of location.
Business Customer Responsibilities
Organizations using Lexsis are responsible for:
- Ensuring the right to share connected data with our platform
- Providing appropriate notices to end-users as required
- Managing account permissions, data settings, and retention policies
Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services or legal requirements. Revised versions will be posted with an updated date. Continued use of our services indicates acceptance of the revised policy.
Contact Us
For questions or privacy-related requests, contact us at: Email: founders@trylexsis.com
If you have enterprise-specific inquiries: Email: founders@trylexsis.com