Your D2C customers are telling you exactly what would make them stay. Are you hearing it?
Lexsis connects every customer signal across your D2C stack, from reviews and NPS to support and behavioral data, and surfaces the decisions that drive retention and growth.
D2C brands have more customer data than ever. And more blind spots.
You have reviews on your site. Tickets in Zendesk. NPS scores in Klaviyo. Behavioral data in your analytics. Retention metrics in your subscription platform.
Each one tells part of the story. None of them talk to each other.
So your CX team sees the complaint. Your product team sees the churn metric. Your growth team sees the CAC. And no one is connecting the dots fast enough to act.
By the time the pattern is visible across your stack, you're 6 weeks behind the signal.
“73% of customer signals never reach the decision-makers who could act on them.”
“The average D2C brand takes 6 to 8 weeks to move from signal to strategic response.”
“Lexsis compresses that to under 48 hours.”
One connected signal layer. Decisions in hours, not weeks.
Unify your signals
Lexsis connects 40+ D2C data sources like Shopify, Klaviyo, Recharge, Gorgias, Yotpo, Okendo, Trustpilot, Amazon, and more into a single structured signal feed. No manual exports. No weekly data pulls. One place to see what your customers are actually saying and what they're doing.
Know who is churning before they cancel
Lexsis scores every customer segment for churn risk based on behavioral, transactional, and voice signals combined. You don't find out a cohort was at risk after they leave. You get the alert when the pattern starts.
Find the segments you're underserving
Some of your best potential customers are already in your base, buying quietly, never targeted with messaging that speaks to them. Lexsis surfaces these high-LTV hidden cohorts so your CRM and growth teams can act on them before a competitor finds them.
Test decisions before you commit
Before you reformulate, reprice, or reposition, Lexsis lets you run the simulation against your real customer data. See the projected impact. Go into every major product call with the outcome already modeled.
See how D2C brands use Lexsis
Get a walkthrough of how Lexsis connects your D2C signal stack and surfaces decisions that drive retention.
Your D2C customers are leaving signals everywhere. Lexsis helps you find them first.
Most D2C brands discover what went wrong after the churn has already happened. Lexsis surfaces the pattern before it costs you.